Supply and delivery
The delivery, exchange, or return of products is done via courier to your home in order to give you the best shopping experience!
We at Raven believe in a fun, convenient, easy and fast shopping experience.
So no more searching for parking and standing in long and tiring lines at the distribution points because at Raven, service is above all!
So no more searching for parking and standing in long and tiring lines at the distribution points because at Raven, service is above all!
Shipping price list>>
| Order total | Home delivery | First exchange/return | Second exchange/return |
| Under 349 NIS | 20 NIS | Free | 35 NIS |
| Over 349 NIS | Free | Free | 35 NIS |
Cancellation of the order before the product or products are sent to the customer (before they leave the site's warehouses), will not be charged a cancellation fee. In the event of cancellation of the order after the product or products have been sent (after they leave the site's warehouses), the company will be entitled to charge a cancellation fee of 5% of the price of the property subject to the transaction or 100 new shekels, whichever is lower. A refund will be given in accordance with the provisions of the law.
Didn't like it? You didn't pay!
We are aware of all the hesitations when you want to order online!
Service Didn't like it? You didn't pay! Raven's will solve all your dilemmas.
Make a purchase on the site with all the items you want to measure, after receiving the package, measure the items you received at your leisure, you have 14 business days from the moment you receive the package :) We hope you liked everything and everything fits perfectly! If you need to, you can exchange/return the first time free of charge and easily.
All you have to do is contact our customer service at 073-3322255 or WhatsApp at 051-2743351 and a courier will be on his way to you at no extra charge.
Service Didn't like it? You didn't pay! Raven's will solve all your dilemmas.
Make a purchase on the site with all the items you want to measure, after receiving the package, measure the items you received at your leisure, you have 14 business days from the moment you receive the package :) We hope you liked everything and everything fits perfectly! If you need to, you can exchange/return the first time free of charge and easily.
All you have to do is contact our customer service at 073-3322255 or WhatsApp at 051-2743351 and a courier will be on his way to you at no extra charge.
Cancellation of the order before the product or products are sent to the customer (before they leave the site's warehouses), will not be charged a cancellation fee. In the event of cancellation of the order after the product or products have been sent (after they leave the site's warehouses), the company will be entitled to charge a cancellation fee of 5% of the price of the property subject to the transaction or 100 new shekels, whichever is lower. A refund will be given in accordance with the provisions of the law.
supply
1. The delivery of the products will be sent after the purchase is completed on the website.
2. The delivery of the products is carried out through an external courier company.
3. The company is not responsible for delays in delivery due to the fault of the shipping companies.
4. If you chose to receive the package in an electrical cabinet/outside a door/any other location, the company is not responsible for the loss/damage to the package.
Delivery times
1. Product delivery times will only be made on business days.
2. Business days are Sunday through Thursday and do not include Friday, Saturday, holidays, and holiday eves.
3. A business day ends each day at 2:00 PM. If an order is placed after the end of the business day, the first business day will be considered the next day.
4. The company undertakes to pack and ship the order within 2 business days of receiving a valid order.
5. From the moment the package is removed from the company's warehouses, the company undertakes to deliver the package within 5 business days.
6. In cases where an item is missing from stock, there may be a delay in delivery time or alternatively, a credit will be made for the missing items in accordance with the customer's request.
7. To make delivery as soon as possible, the customer must be available for calls and messages for the delivery company.
Costs
1. Orders under 349 NIS will be charged a shipping fee of 20 NIS.
7. To make delivery as soon as possible, the customer must be available for calls and messages for the delivery company.
Costs
1. Orders under 349 NIS will be charged a shipping fee of 20 NIS.
2. For orders over 349 NIS, shipping is free.
3. With every order, you are entitled to a first exchange/return free of charge.
4. Exchange after 14 days from receipt of the package will be charged 35 NIS.
5. For a second exchange/return, an additional fee of 35 NIS will be charged.
6. If you wish to change the shipping address and the order has left the company's warehouses to the courier company for distribution,An additional fee of 20 NIS will be charged for updating the delivery address.
6. If you wish to change the shipping address and the order has left the company's warehouses to the courier company for distribution,An additional fee of 20 NIS will be charged for updating the delivery address.
7. If the package is returned to the company's warehouses due to a lack of response from the customer, the customer will be charged an additional NIS 35 return shipping fee.